FREQUENTLY ASKED QUESTIONS

To participate in our lottery draw, first create an account on our platform. Once registered, you can select your preferred game, choose your numbers or opt for a Quick Pick, and complete the purchase. Make sure to buy your tickets before the draw deadline.

We offer several exciting game formats including Platinum 6, Lucky 7, and Millionaire Dreams. Each game has different prize tiers and winning combinations. Check our Games section for detailed information about each game's rules and prizes.

You can check your winning status through multiple channels: log into your account on our website, check our mobile app, or watch the live draw. Winners are also notified via email and SMS if they've opted for notifications.

The prize claiming process depends on the amount won. Small prizes are automatically credited to your account. For larger prizes, you'll need to contact our customer service team and may need to visit one of our offices in person with valid identification.

Winners have 60 days from the draw date to claim their prizes. Any unclaimed prizes after this period will be forfeited according to our terms and conditions.

Yes, you can participate in our draws from anywhere in the world, provided that online lottery participation is legal in your jurisdiction. However, certain restrictions may apply for prize collection.

We accept various payment methods including credit/debit cards, bank transfers, and popular e-wallets. All transactions are secured with industry-standard encryption to ensure your financial information remains safe.

To reset your password, click on the 'Forgot Password' link on the login page. Enter your registered email address, and we'll send you instructions to create a new password. For security reasons, password reset links expire after 24 hours.

Yes, all our draws are broadcast live on our website and official social media channels. You can also watch recordings of previous draws in the Archives section of our website.

In case of multiple winners in the same prize category, the prize amount is equally divided among all winners. Each winner will be notified individually about their share of the prize.